Pharmacies must register with the Environment Agency if they denature controlled drugs.

This is known as a 'T28' exemption. Registration of this exemption is straightforward, and can be completed on-line on the Environment Agency's website http://www.environment-agency.gov.uk/business/topics/permitting/116338.aspx

Promotion of healthy Lifestyles

Public Health Campaigns 2010/11

Public Health Campaigns 2011/12

Public Health Campaigns 2012/13

Signposting

Signposting Directory

Clinical Governance

Patient Surveys

http://www.psnc.org.uk/pages/community_pharmacy_patient_questionnaire_cppq.html

Clinical Audits

PCT Multidisciplinary Audit 2011/12

Covering Letter

Data Collection Sheet

MeRec Guidance

Complaints

Ensure procedures include the recent updates.

http://www.psnc.org.uk/pages/clinical_governance_complaints.html

Child Protection

RPSGB Child protection guidance www.rpsgb.org.uk/pdfs/childprotectguid.pdf

RPSGB guidance on protection of vulnerable adults www.rpsgb.org.uk/pdfs/vulnadultsprotectguid.pdf

DDA

Pharmacy contractors have an existing and ongoing responsibility under the Disability Discrimination Act 1995 to make reasonable adjustments to their services and provide auxiliary aids where appropriate for people with disabilities.
http://www.psnc.org.uk/pages/disability_discrimintation_act_dda_1995.html

Resource materials to assist pharmacists in meeting the DDA requirements are available at www.primarycarecontracting.nhs.uk/98.php
Health and Safety and Fire Risk Assessments
Pharmacies must ensure Health and Safety legislation is complied with in order to reduce the risk of harm to pharmacy staff and the public.
The Health and Safety Executive website
http://www.hse.gov.uk
Health and Safety Risk Assessments
http://www.hse.gov.uk/risk/fivesteps.htm
Fire Risk Assessments
http://www.communities.gov.uk/documents/fire/pdf/151102.pdf
Incident Reporting
Information on the NPSA reporting system and significant event auditing on the National Patient Safety Agency website www.npsa.nhs.uk