Customer Care

If you are worried, confused or for any reason unhappy about the care that you are receiving from NHS Walsall Primary Care services (GPs, dentists, opticians, pharmacists), then you can contact our Customer Care Team.  The Customer Care Team offer a free, confidential service, and can provide advice or liaise with services on your behalf to resolve concerns raised.  You can contact NHS Walsall Customer Care Team on 01922 618358 or email to customer.care@walsall.nhs.uk Patient advice and liason PALS concerns complaints

The Customer Care Team is here to help when you need advice, have concerns or simply do not know where to turn in order to sort out a concern or issue with your care or treatment.  We offer an approachable, accessible route within which our aim is to listens to patients, resolve their concerns, and then use these views to develop services so that they continue to meet the needs of patients.  

The Customer Care Department offers:

• Advice and guidance to patients regarding NHS services
• Help to resolve concerns raised
• A point of contact to be heard, whether you have concerns, suggestions or queries
• Explanation of the complaints process and advice about accessing independent support
• Sign-posting to the most appropriate person or source of information to assist or advise you in regard to your enquiry or concern

The Customer Care Department can liaise with staff, managers and, where appropriate, relevant organisations, on behalf of the patient to negotiate a resolution to concerns raised.  We are keen to hear both positive and negative comments, so that we can focus on improving the services provided to patients.  To contact us please write, call or email your comments to the address below.

Customer Care Team

NHS Walsall

Jubilee House

Bloxwich Lane

Walsall 

WS2 7JL

Telephone: 01922 618358            

Email: customer.care@walsall.nhs.uk

We operate between 9.00am to 5.00pm Monday to Thursday and 9.00am to 4.30pm Friday on 01922 618358.  Out of hours there is a voicemail service available.  If you leave a message we will return your call. 

For concerns about:

NHS Walsall  Community Health Services
Walsall Hospitals NHS Trust
Dudley and Walsall Mental Health Partnership

You may find that the answer to your enquiry can be found via the NHS information website, www.EQUIP.nhs.uk